Mb88 Privacy Policy – Personal Data Protection for Malaysian Members

Welcome to the Privacy Policy page mb88. This document provides a comprehensive explanation of how mb88 ("we", "platform", or "company") collects, uses, stores, discloses, and protects your personal information as a user or registered member of our platform.

This Privacy Policy applies to all services provided by mb88 including an online Sports Betting platform (Malaysian Super League and EPL football, BWF badminton, e-sports), Live Casino, slots, virtual sports, and all related support services accessible via our website and mobile platform.

mb88 only collects personal data that is strictly necessary to deliver safe, seamless, and quality services. The types of data we collect are as follows:

mb88 collects your personal data through several key methods, all of which are carried out transparently and with your knowledge:

• During the account registration process — name, email, phone number, and date of birth.
• During the identity verification (KYC) process — copies of your identification card and supporting documents.
• When you contact customer support — information you provide during the conversation.
• When you update your profile or account information.
• When you make a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX.

• Platform activity logs including login times, pages visited, and actions taken.
• Technical data from your device, including your IP address, browser type, and operating system version.
• Cookie data and similar tracking technologies to enhance the user experience.
• Records of all financial transactions including deposits, withdrawals, and betting activity.

mb88 uses your personal data solely for lawful and necessary purposes in connection with providing our platform services. The key purposes are as follows:

• Creating, verifying, and managing your member account.
• Processing deposits and fund withdrawals securely and accurately.
• Providing effective and relevant customer support.
• Sending you important notifications related to your account and transactions.

• Verifying member identity to prevent fraud and money laundering.
• Detecting and preventing fraudulent activity, duplicate accounts, or platform abuse.
• Complying with all applicable laws and regulations, including Malaysia's PDPA.

• Analysing usage patterns to improve the platform's design and functionality.
• Personalising your experience based on your preferences and usage behaviour.
• Sending relevant promotional information and offers — with your consent.

mb88 stands by the principle that your personal data belongs to you. We will never sell, rent, or share your personal information with third parties for their own marketing purposes. Data sharing only occurs under the following limited circumstances:

• Payment Service Providers: Required data is shared with authorised payment gateways (such as FPX processors, TNG eWallet, and GrabPay) solely for the purpose of processing transactions.
• Technology Service Providers: Our hosting and IT infrastructure service providers may have limited access to data for technical maintenance purposes, subject to strict confidentiality agreements.
• Relevant Authorities: mb88 may be required to disclose data to Malaysian government authorities or law enforcement when required by law or pursuant to a valid court order.
• Protection of Interests: In cases of fraud, cybercrime, or serious security threats, data may be shared with relevant parties for investigation and protection purposes.

mb88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

• Active account data: Retained for the duration the account remains active and up to 7 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian accounting and tax legal requirements.
• Customer support communication logs: Retained for 3 years from the date of the last interaction.
• Cookie and session data: Automatically deleted once the session expires or in accordance with your selected settings.

• 256-bit SSL encryption for all data in transit.
• At-rest encryption for all sensitive information.
• Role-based access control — only authorised personnel may access specific data.
• 24/7 security monitoring with an automated threat detection system.
• Regular security audits conducted by accredited independent parties.
• A comprehensive and tested security incident response plan.

Cookies are small text files stored on your device when you visit the mb88. Cookies help us deliver a better, more personalised experience for you. Platform mb88 uses three main types of cookies:

You can manage your cookie preferences through your web browser settings at any time. However, disabling essential cookies may affect certain platform functionalities. mb88.

As a member mb88 and data subjects under Malaysia's PDPA, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of all these rights:

Platform mb88 is intended exclusively for individuals aged 18 years and above. We do not knowingly collect, process, or store personal data from children or individuals under the age of 18.

If we discover or are informed that personal data belonging to someone under the age of 18 has been collected through our platform, we will take immediate steps to delete that data and close the associated account.

mb88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data processing practices, the latest legal requirements, or service improvements.

• The "Last Updated" date at the top of this document will be revised whenever changes are made.
• For significant changes, mb88 will notify members via email notice or in-platform notification at least 30 days before any changes take effect.
• Continued use of the platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy.
• It is your responsibility to check this page periodically to stay informed of any updates.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how mb88 managing your personal data, we encourage you to reach out to us directly. Our team is ready to assist:

• Privacy Email: support@mb88-khelo.com (with the subject line "Privacy Enquiry")
• Live Chat: Available 24/7 directly on the mb88 platform
• FAQ: Visit FAQ page for answers to common privacy-related questions

All privacy complaints or enquiries received will be acknowledged within 3 business days and resolved within 21 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.